Welcome to the Copenhagen Manual – a guide on why and how your country
can benefit from measuring public sector innovation. The Copenhagen Manual
is a helping hand for those who are in a position to further data-informed strategies
for public sector development or have been given the responsibility for preparing,
analysing or communicating a survey on public sector innovation.
Like other instruction manuals, the Copenhagen Manual offers examples of use,
handy tips and general warnings. The manual discusses setting strategic goals,
communication, reaching respondents, adapting the questionnaire and defining
public sector innovation. The manual offers an opportunity to mirror public sector
innovation capacity by way of internationally comparable data. The Copenhagen
Manual, with emphasis on the ‘open’ in Copenhagen is:
• the result of an co-creation process that welcomed the participation of all
interested parties
• based on the open sharing of a multitude of experiences, good and bad
• open to interpretation, making it usable in different national contexts and open to
continuous discussion of added practical experience as actors from more countries
conduct surveys on public sector innovation
The Copenhagen Manual is not a definitive standard. It is a practical help, intended to
be universally applicable in the sense that it points to important issues and trade-offs
that need to be addressed by anyone seeking to survey public sector innovation
successfully.
The manual is universal in spirit without recommending conformity. Public sectors
everywhere face challenges, and because they are organised differently their challenges
may also differ. The citizens’ expectations, political will and the possibilities
available to public employees differ. Public sector decision makers across the globe
need to find a balance between using a purely national survey versus one with
internationally comparable data. The Copenhagen Manual is intended to be a helping
hand, regardless of the balance.

You May Also Like