In this exchange, an MIT scholar and a Tata Consultancy Services (TCS) executive share individual perspectives on creating strong, reliable ecosystems. The scholar, MIT faculty member and researcher Renée Richardson Gosline, opens the discussion with a big-picture look at why effective ecosystems are critical for organizations
serious about business transformation. K. Krithivasan, president and global head of the Banking, Financial Services, and Insurance Business Unit at TCS, provides a deeper dive into why BFSI companies in particular need to build, maintain, and expand their ecosystems to better navigate the current COVID-19 crisis and to excel in the post-pandemic new
normal. Both offer insights on the importance of creating hyper-personalized customer experiences, along with expert advice for harnessing an ecosystem’s power to accelerate growth and drive genuine competitive advantage.

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