Building a city government that is fit for the future requires experimentation with
new and emerging technologies, constant iteration and improvement of services,
and engagement with residents. But a technology-driven approach is not enough.
In order to meaningfully understand the needs of residents and spearhead
comprehensive change, city governments must also embrace new ways of working,
shift processes and governance, and adopt a collaborative culture.
The 2020 edition of Bloomberg Associates’ Digital City Tools showcases the
innovative ways in which 30 leading city governments around the world are
embracing technology and transforming the culture of their organizations.

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