GovTech is a whole-of-government approach to public sector modernization
that promotes simple, efficient, and transparent government, with citizens at the
center of reforms. GovTech has great potential to deliver on the promises of the
digital age by improving core government systems and enhancing citizen-centric
services and citizen engagement. However, turning the promises of digital
solutions into tangible, measurable, and consistent outcomes remains challenging
in most countries. Governments must ensure that the appropriate enabling
environment exists to facilitate digital transformation, while also adapting to
changing societal demands that stem from digital advancements and phenomena
such as the coronavirus pandemic (COVID-19).
Although existing digital government surveys and indexes are useful for monitoring
progress in digital government initiatives and good practices in general,
until now no single index had captured progress in all key GovTech areas based
on a reliable global data set. The GovTech Maturity Index (GTMI) was developed
to address this gap.

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